Privacy Policy
Last Updated: March 2025
At drasylentora, we're pretty straightforward about how we handle your information. This isn't just another legal document we've thrown together because we have to. It's an honest look at what data we collect, why we need it, and what we do with it.
We operate in Australia, which means we follow the Australian Privacy Principles under the Privacy Act 1988. That's our baseline, but honestly, we think treating your information with respect should go beyond just following the law.
What Information We Collect
Running a financial education business means we need certain details from you. Not because we're nosy, but because we can't deliver our business team training programs without knowing who you are and how to reach you.
Personal Information You Give Us
When you sign up for our programs or get in touch, we collect:
- Your name and contact details (email, phone number)
- Company information and your role within the organization
- Payment and billing information when you enroll in programs
- Communication preferences and program interests
- Team size and training requirements for business programs
Information We Collect Automatically
Like most websites, ours picks up some technical information when you visit. This includes your IP address, browser type, and which pages you look at. We use this to keep the site running smoothly and to understand what content people actually find useful.
Cookies and Similar Tech: We use cookies to remember your preferences and track how people use our site. You can turn these off in your browser settings, though some parts of the site might not work as well if you do.
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather has a purpose tied to delivering financial education programs to business teams across Australia.
| Purpose | What This Means |
|---|---|
| Program Delivery | Setting up access to learning materials, scheduling sessions, and coordinating with your team |
| Communication | Sending program updates, responding to your questions, and sharing relevant resources |
| Payment Processing | Handling enrollment fees and maintaining financial records as required by Australian law |
| Service Improvement | Understanding what works and what doesn't so we can make our programs better |
| Legal Compliance | Meeting our obligations under Australian financial services and business regulations |
We occasionally send emails about new programs or resources that might interest you. If you'd rather not receive these, there's always an unsubscribe link at the bottom. No hard feelings.
Who We Share Information With
We're not selling your data to anyone. Period. But running an education business does mean working with some third-party services.
Service Providers
We work with companies that help us deliver our programs. This includes payment processors, email platforms, and hosting services. These providers only get access to the information they need to do their job, and they're contractually required to keep it secure.
Legal Requirements
Sometimes we're legally required to share information. This might happen if there's a court order, a request from law enforcement, or if we need to protect someone's safety. We'll only share what we're legally required to in these situations.
Business Transfers: If drasylentora were ever acquired or merged with another company, your information would likely be transferred as part of that transaction. We'd let you know if this happens.
Your Rights and Choices
Under Australian privacy law, you have several rights when it comes to your personal information. These aren't just theoretical – we've set up actual processes to help you exercise them.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days.
Correct Inaccuracies
If something we have on file is wrong, let us know and we'll fix it promptly.
Request Deletion
You can ask us to delete your information, though we might need to keep some records for legal or business purposes.
Opt Out of Marketing
Stop receiving promotional emails anytime by clicking unsubscribe or contacting us directly.
Data Portability
Request your data in a format you can transfer to another service provider.
Lodge a Complaint
If you're unhappy with how we've handled your information, you can file a complaint with us or with the OAIC.
To exercise any of these rights, send us an email at support@drasylentora.com. We'll respond within a reasonable timeframe and walk you through the process.
How We Protect Your Information
Security isn't something we take lightly. We've put technical and organizational measures in place to protect your data from unauthorized access, loss, or misuse.
- Encrypted connections (SSL/TLS) for all data transmission
- Secure servers located in Australia with regular security updates
- Restricted access to personal information on a need-to-know basis
- Regular security assessments and vulnerability testing
- Staff training on data protection and privacy practices
- Secure payment processing through PCI-compliant providers
That said, no system is completely bulletproof. We do our best to protect your information, but we can't guarantee absolute security. If you notice anything suspicious, let us know immediately.
Data Retention
We don't hang onto your information forever. Once it's no longer needed for the purposes we collected it, we delete or anonymize it.
How Long We Keep Different Types of Data
- Active program participant data: Duration of the program plus 12 months
- Financial records: Seven years as required by Australian tax law
- Marketing communications data: Until you opt out or two years of inactivity
- Website analytics: 24 months in identifiable form, then anonymized
- Support correspondence: Three years from last contact
There are some situations where we're legally required to keep records longer. For example, if there's an ongoing legal matter or regulatory investigation, we'll retain relevant information until that's resolved.
International Data Transfers
We primarily store and process data in Australia. However, some of our service providers operate internationally, which means your information might occasionally be processed outside Australia.
When this happens, we make sure these providers have appropriate safeguards in place. This might include standard contractual clauses, certifications, or other mechanisms that ensure your data receives similar protection to what it would get in Australia.
If you're concerned about where your data is stored or processed, get in touch and we can provide more specific details about the services we use and where they operate.
Children's Privacy
Our services are designed for business professionals and organizations. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll let you know via email or by posting a notice on our website.
The "Last Updated" date at the top tells you when we last revised this document. It's worth checking back occasionally, especially if you haven't reviewed it in a while.
Australian Privacy Principles Compliance
We follow the thirteen Australian Privacy Principles that govern how organizations handle personal information. This includes being open about our practices, collecting information for lawful purposes, and maintaining the security and quality of the data we hold.
If you want to know more about your privacy rights under Australian law, the Office of the Australian Information Commissioner has detailed resources available at oaic.gov.au.
Questions or Concerns?
If something in this policy isn't clear, or if you have questions about how we handle your information, we're here to help.
We typically respond to privacy inquiries within three business days. If your question is urgent, mention that in your message and we'll prioritize it.